At Love and Play Universe, we’re committed to protecting and respecting your privacy.
This policy explains when and why our business, Love and Play Universe, collects personal information about people who visit the website and use our Services, how we use that information, the conditions under which we may disclose it to others and how we keep it secure.
The Policy may change from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using this website, you’re agreeing to be bound by this Policy.
Any questions regarding this policy and privacy practices should be sent by email to Emma Pollard, firstname.lastname@example.org.
Who are we?
Love and Play Universe a business in the United Kingdom, which also employs external admin and web development support. The business was set up to support individuals and organisations through online resources and coaching.
What type of information is collected from you?
Certain information or data is collected about you by Love and Play Universe when you use loveandplayuniverse.com. This includes:
1. Personal information
When you sign up to receive email updates and free resources, send an enquiry, register for services such as coaching, classes or courses, purchase a product, or give a donation, you may be required to provide us with personal information about yourself, such as your name, email address or billing address.
Personal information from website visitors and clients is collected voluntarily.
For instance, visitors might voluntarily:
- fill in their name and email address if they wish to sign up to receive free resources;
- submit questions or queries through the contact page;
- submit their name, email address, billing address and contact information (phone number/ Skype name) to book and take part in a coaching session or other support services
- offer information about themselves through comments on the website, or on social media linked to Positive Parenting Toolkit, such as the linked Facebook page, in specially set up Facebook groups, in Twitter or other social media;
- share information about personal and family circumstances during an individual or group coaching session, as part of the process of gaining support and tools to deal with issues
2. Order information
When you place an order online for a resource, such as books, audios, courses or coaching, you’ll be asked to provide us certain information about the products and services you want to purchase.
3. Billing information
When you buy a product or service, you’ll need to provide information such as a debit/ credit card number, expiration date, billing address, and similar information.
4. Other information
We may also collect information such as:
a. From you. Information that you voluntarily provide to us but does not identify you personally (e.g. through an anonymous survey), such as gender, age, marital status, number of children.
b. From your activity. Information that we automatically collect when you use www.loveandplayuniverse.com including:
- your IP address
For more information on Google Analytics, including how to opt out from certain data collections, please visit www.google.com/analytics.
e. From other sources. We may also receive information from third parties, such as Facebook and other third-party social media sites.
Why we gather this information from you and how we use it
Gathering Personal Information, Order Information, Billing Information, and Other Information helps us to:
- provide our services and products, including free resources, online courses and support
- obtain and respond to any feedback or queries you send
- process orders
- maintain and improve our website site by monitoring how you use it
- let you know about our services, products and resources
We may also employ other companies and individuals to provide support to our business and do work on our behalf. This includes web development, administration support, customer service, order fulfilment and support with our advertising and marketing. These other companies will only have access to information needed to perform their functions and to the extent permitted by law.
Where your data is stored
Your data is stored securely by Love and Play Universe in the United Kingdom. Your details could be viewed by our staff or suppliers (such as support admin staff, or our web developers) to aid delivery of services. These companies or individuals will only have access to the information that is needed to perform their operations and is required by law.
To provide you with email services, we also use external platforms such as Mailchimp, which we deem to have high security standards.
When you submit your personal data, you agree to this. To opt out or at any time or request that your information is deleted, please contact email@example.com.
Please also note that when you use external third party platforms, such as Facebook or Twitter, these companies will have access to any data you submit through their websites.
Keeping your data secure
Transmitting information over the internet is generally not completely secure, and we can’t guarantee the security of your data. Any data you transmit is at your own risk. We have procedures and security features in place to try and keep your data secure once we receive it.
For coaching sessions we use third party communication providers such as Skype and WhatsApp who use encryption to help ensure the security of your call.
We use Mailchimp to gather and store email addresses which we deem to have high security standards.
For payment transactions, we use services which we deem to have high security standards, such as Paypal.
We recommend using discretion when using email or posting in public places, such as on social media and the website, especially if you are choosing to share sensitive or confidential information.
Disclosing your information
We are under professional ethical and legal obligation to contact relevant authorities if a visitor or client were to: disclose that they have committed a crime, or intention to commit a crime; if they disclose child abuse; or if their life or the lives of others were seen to potentially be at risk of harm.
You can find out what information we hold about you, and your rights to ask us not to use information we collect.
Links to other websites
Following a link to another website
Following a link to loveandplayuniverse.com from another website
Acceptance of Terms
Last updated: 21 March 2022