Love and Play Universe – Privacy Policy

At Love and Play Universe, we’re committed to protecting and respecting your privacy.

This policy explains when and why our business, Love and Play Universe, collects personal information about people who visit the website and use our Services, how we use that information, the conditions under which we may disclose it to others and how we keep it secure.

The Policy may change from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using this website, you’re agreeing to be bound by this Policy.

Any questions regarding this policy and privacy practices should be sent by email to Emma Pollard, emma@loveandplayuniverse.com.

This Privacy Policy covers how we process and store information you give to us online through www.loveandplayuniverse.com, and also how we deal with data, including personal, sensitive and confidential information you might share during a coaching session.

Who are we?

Love and Play Universe a business in the United Kingdom, which also employs external admin and web development support. The business was set up to support individuals and organisations through online resources and coaching.

What type of information is collected from you?

Certain information or data is collected about you by Love and Play Universe when you use loveandplayuniverse.com. This includes:

1. Personal information

When you sign up to receive email updates and free resources, send an enquiry, register for services such as coaching, classes or courses, purchase a product, or give a donation, you may be required to provide us with personal information about yourself, such as your name, email address or billing address.

Personal information from website visitors and clients is collected voluntarily.

For instance, visitors might voluntarily:

  • fill in their name and email address if they wish to sign up to receive free resources;
  • submit questions or queries through the contact page;
  • submit their name, email address, billing address and contact information (phone number/ Skype name) to book and take part in a coaching session or other support services
  • offer information about themselves through comments on the website, or on social media linked to Positive Parenting Toolkit, such as the linked Facebook page, in specially set up Facebook groups, in Twitter or other social media;
  • share information about personal and family circumstances during an individual or group coaching session, as part of the process of gaining support and tools to deal with issues

2. Order information

When you place an order online for a resource, such as books, audios, courses or coaching, you’ll be asked to provide us certain information about the products and services you want to purchase.

3. Billing information

When you buy a product or service, you’ll need to provide information such as a debit/ credit card number, expiration date, billing address, and similar information.

If you choose to buy services or make a donation online, your card information is not held by us. It is collected by our third party payment processors, such as Paypal who specialise in the secure online capture and processing of credit/ debit card transactions, and is subject to their Privacy Policies and Terms of Use.

4. Other information

We may also collect information such as:

a. From you. Information that you voluntarily provide to us but does not identify you personally (e.g. through an anonymous survey), such as gender, age, marital status, number of children.

b. From your activity. Information that we automatically collect when you use www.loveandplayuniverse.com including:

  • your IP address

c. From Cookies. Information that we collect using cookies – packets of data that a website stores on your device, to help remember you and provide you with tailored content, as well as helping us to understand how you use the website. For full details see our Cookie Policy.

d. Third-Party Analytics. We use third-party analytics services (such as Google Analytics) to see how you use the website and how you find our products and services. These third parties use cookies and other technologies help analyse and provide us the data. By accessing and using loveandplayuniverse.com, you consent to the processing of data about you by these analytics providers in the manner and purposes set out in this Privacy Policy.

For more information on Google Analytics, including how to opt out from certain data collections, please visit www.google.com/analytics.

e. From other sources. We may also receive information from third parties, such as Facebook and other third-party social media sites.

Why we gather this information from you and how we use it

Gathering Personal Information, Order Information, Billing Information, and Other Information helps us to:

  • provide our services and products, including free resources, online courses and support
  • obtain and respond to any feedback or queries you send
  • process orders
  • maintain and improve our website site by monitoring how you use it
  • let you know about our services, products and resources

We may also employ other companies and individuals to provide support to our business and do work on our behalf. This includes web development, administration support, customer service, order fulfilment and support with our advertising and marketing. These other companies will only have access to information needed to perform their functions and to the extent permitted by law.

Where your data is stored

Your data is stored securely by Love and Play Universe in the United Kingdom. Your details could be viewed by our staff or suppliers (such as support admin staff, or our web developers) to aid delivery of services. These companies or individuals will only have access to the information that is needed to perform their operations and is required by law.

To provide you with email services, we also use external platforms such as Mailchimp, which we deem to have high security standards.

When you submit your personal data, you agree to this. To opt out or at any time or request that your information is deleted, please contact emma@loveandplayuniverse.com.

Please also note that when you use external third party platforms, such as Facebook or Twitter, these companies will have access to any data you submit through their websites.

Keeping your data secure

Transmitting information over the internet is generally not completely secure, and we can’t guarantee the security of your data. Any data you transmit is at your own risk. We have procedures and security features in place to try and keep your data secure once we receive it.

For coaching sessions we use third party communication providers such as Skype and WhatsApp who use encryption to help ensure the security of your call.

We use Mailchimp to gather and store email addresses which we deem to have high security standards.

For payment transactions, we use services which we deem to have high security standards, such as Paypal.

We recommend using discretion when using email or posting in public places, such as on social media and the website, especially if you are choosing to share sensitive or confidential information.

We won’t ever sell your information to any third party organisations for marketing, market research or commercial purposes.
 

Disclosing your information

We may pass on your personal information if we have a legal obligation to do so, or if we have to enforce or apply our terms of use and other agreements. This includes exchanging information with government departments for legal reasons.

We are under professional ethical and legal obligation to contact relevant authorities if a visitor or client were to: disclose that they have committed a crime, or intention to commit a crime; if they disclose child abuse; or if their life or the lives of others were seen to potentially be at risk of harm.

Your rights

You can find out what information we hold about you, and your rights to ask us not to use information we collect.

Loveandplayuniverse.com and welcometothelovespa.com contains links to and from other websites. This Privacy Policy only applies to these two websites, and doesn’t cover other services and transactions that we link to.

If you go to another website from this one, please read the Privacy Policy on that website to find out what it does with your information.

If you come to loveandplayuniverse.com from another website, we may receive personal information about you from the other website. You should read the Privacy Policy of the website you came from to find out more about this.

Acceptance of Terms

By using the website www.loveandplayuniverse.com when you subscribe to Services offered through the website, you are agreeing to the terms of this Privacy Policy and the Terms and Conditions.

Last updated: 21 March 2022

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